Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days starting from the day the item was ordered. If 30 days have passed since your purchase, we unfortunately can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, confectionery, flowers, newspapers or magazines unfortunately cannot be returned.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

If you wish to return an item please telephone us on: 01803 555222, or contact via email on: [email protected], or contact us via letter to:

The Great British Confectionery Co.
Unit 4A,
Yalberton Industrial Estate,
Aspen Way,
Paignton, Devon
TQ4 7QR

..and we will help to resolve your issue. To start processing any returns, we require a receipt or proof of purchase.

Refunds

If a refund has been approved, we will notify you if the item will need to be returned to us or not before receiving a refund.

If the item is to be returned, we will need to receive the affected item first and inspect it. We will send you an email to notify you that we have received your returned item safely. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will keep you notified of the process.

Late or missing refunds

If you haven’t received a refund and still waiting for more than 14 days, please first check your bank account or credit card company again, it may take some time before your refund is officially cleared.

If you’ve done all of this and you still have not received your refund, please contact us and we will help to resolve your issue.

Sale items

Only regular priced items may be refunded. Sale or discounted items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us first in all instances so we may be able to process an exchange.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

If approved, to return your product you should mail your product direct to us at:

The Great British Confectionery Co.
Unit 4A,
Yalberton Industrial Estate,
Aspen Way,
Paignton, Devon
TQ4 7QR

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive an untracked returned item.

Need help?

Contact us at: [email protected] for questions related to refunds and returns.